PLEASE READ THIS KANI GORDON HAIR GROUP, INC SALON SERVICE AGREEMENT (“AGREEMENT”) CAREFULLY. WHEN YOU ACCEPT THESE TERMS THROUGH KANI GORDON HAIR GROUP’S SCHEDULING PAGE, PAY US A FEE IN EXCHANGE FOR OUR SERVICES, OR OTHERWISE AGREE TO THE OWNER BOOKING AN APPOINTMENT FOR YOU, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT BOOK AN APPOINTMENT.
(1) UNDERSTANDING AND ACKNOWLEDGEMENT
1.1 The nature of the procedure will be explained to the client as well as its risk and permanent nature during the required client consultation. If the client does not book a consultation, they will not be serviced.
1.2 The client will receive written pre-treatment instructions and will read and confirm that they are fully understood.
1.3 The client will inform the practitioner of all medical conditions he/she is aware of including, but not exclusively: Disorders of the hair and scalp, Abnormal Heart Condition, Cold Sores (Herpes Simplex), Rheumatic Fever, Anaemia, Hemophillia, Prolonged Bleeding, High Blood Pressure, Low Blood Pressure, Or bleed easily, Bruise easily, Epilepsy, Diabetes, Thyroid Disturbance, Fainting or Dizziness, Kidney Diseases, Hepatitis, Cancer, Tumor, Growth or Cysts, Stroke, Tuberculosis, Healing Problems, HIV, Dermal Fillers/Botox, Keloid Scarring or scar easily.
1.4 Kani Gordon Hair Group, Inc. shall not be held liable for any damage occurring as a result of the clients failure to disclose such details.
1.5 The client will list all medications taken in the last 30 days.
1.6 Pre and post op photos of the client will be taken and are to be used at Kani Gordon Hair Group Inc.’s discretion and in accordance with its legal requirements for documenting all work done. The client can request for his or her identity to be kept private.
1.7 Kani Gordon Hair Group, Inc. reserves the right to amend the terms and conditions at any time and without prior notice and all new amendments will override previous terms and conditions.
1.8 Kani Gordon Hair Group, Inc. reserves the right to amend our pricing structure at any time and without prior notice.
2.1 The SMP treatment is the choice of the client and the client alone and the client agrees to any actions or conducts reasonably necessary to perform the treatment.
2.2 The SMP treatment involves the use of pigments applied under the epidermis layer of the skin The SMP treatment is semi-permanent in nature and although the treatment can be reversed, the success of any reversal procedure is not guaranteed. The viability of laser treatment for SMP reversal can vary depending on skin tone and the strength of pigment used.
2.3 While we have never come across a single case of an allergic reaction to our pigment, allergic reactions can occur. We can carry out a patch test to determine the likelihood of developing an allergic reaction to our pigment if required or requested.
2.4 The client understands that there may be discomfort associated with the treatment, other side effects are as detailed on the consent form and may include but are not limited to slight bleeding, redness, discoloration, or swelling.
2.5 For best results, the client must comply with our written aftercare instructions, in case these instructions have not been followed the warranty for the treatment is voided.
2.6 Before each treatment, Kani Gordon Hair Group, Inc. will provide an estimate as to how long the treatment will take. Due to numerous variables, these sessions may be shorter or longer than estimated and the client understands that no guarantee can be given to how many sessions are needed.
2.7 Different skin tones and textures can “accept” the pigment more readily than others and for this reason, some clients will require more sessions than others. Kani Gordon Hair Group, Inc. cannot give any guarantee as to the number of sessions needed to complete treatment for any one individual client. “Complete” treatment refers to the originally agreed position of the hairline and requested intensity, but not alterations (see paragraph 3.1). Should additional sessions be required to achieve optimum results for the client that fall outside of the “average” treatment time, Kani Gordon Hair Group, Inc. will not be liable for costs arising to the client for attending additional sessions, including (but not exclusive to) travel costs, accommodation costs, any economic costs to the client relating to the time taken off work or loss of potential earnings.
2.8 Fading of pigment is likely to occur over time and periodic retouches may be necessary. Due to differences in hair texture and skin tone, Kani Gordon Hair Group, Inc. can give no guarantee as to the duration of the treatment and the number of retouches that may be necessary.
2.9 Scar camouflage with SMP is performed to minimize the appearance of the scar. The client understands that Kani Gordon Hair Group, Inc. can give no guarantee as to the visibility of the scar following SMP treatment and that scar tissue will accept pigment differently to normal skin, some irregularities can be visible in the scar area after treatment.
2.10 SMP treatment is designed to give the illusion of short or shaved hair, however it does not give the feel and/or texture of hair. When working with longer hair it does not sit on top of the scalp and while with longer hair it can help reduce contrasts between hair and scalp color it can not give the same 3D density as fibres that sit on top of existing hair.
2.11 Sessions in excess of those covered by the guarantee or for that work that deviates from what was originally agreed to (as stated in section 3) will be charged at our hourly rate of $100 per hour.
2.12 The minimum hourly fee is one hour. If the session exceeds one hour, a second hour will be charged. For every hour that is exceeded, an additional hourly rate will be charged.
“Hourly rate” is defined as the time consultation with your technician begins and includes preparation time for the pre-treatment examination, discussion and planning time with the technician and preparation time for the application and efficacy of anesthetic cream (if applicable).
2.13 The person or persons carrying out the treatment have undertaken training under the supervision of a treatment practitioner. Kani Gordon Hair Group, Inc. cannot guarantee continued treatment with a specific technician.
2.14 The technician will make a professional judgement about when the work is considered “complete”, that is when the completed work cannot be improved upon by additional sessions. Kani Gordon Hair Group, Inc. reserves the right to refuse further treatment regardless of it being within the warranty time, this is done only with the best interest of the client in mind.
2.15 In the unlikely event that removal of the Scalp Micro Pigmentation is requested, the client shall be liable for all costs related to the applicable removal treatment. At this time Kani Gordon Hair Group does not provide removal services. We recommend the REMOVERY ATLANTA CENTER.
2.16 Kani Gordon Hair Group, Inc. reserves the right to cancel the procedure in the interest of client safety in such cases where the client is deemed to be under the influence of drugs or alcohol. In such an event, the non-refundable deposit will be retained as a cancellation charge.
2.17 Working on the scalp when it is dry or with flaking skin can potentially compromise the results for the client. Kani Gordon Hair Group, Inc. reserves the right to cancel the session in such cases where it is deemed the results will be compromised due to the condition of the client’s scalp. In such cases, the non-refundable deposit will be retained as a cancellation charge.
2.18 The non-refundable deposit will be retained as a cancellation charge if it is deemed that the client has failed to disclose known medical conditions or other possible contra-indications to treatment to Kani Gordon Hair Group, Inc. in advance of their treatment that subsequently result in the cancellation of their treatment in the interest of client safety.
2.19 Kani Gordon Hair Group, Inc. reserves the right to review and modify pricing and/or recommendations in such cases where pricing and/or recommendations have been given based solely on a photographic evaluation. If a client’s session is cancelled due to the client wishing to discontinue with treatment following a change to pricing and/or recommendations, the
non-refundable deposit will be retained as a cancellation charge.
3.1 The client agrees with the design and the positioning of the hairline and the expected outcome prior to commencement. By the second treatment, the position of the hairline as well as intensity of color can be modified, but any changes to the hairline or color intensity after that time will be charged separately. (see paragraph 2.11 and 2.12).
3.2 In the case of scar camouflage work, due to the thickened and unpredictable nature of scar tissue, multiple sessions may be required to achieve optimum results. Kani Gordon Hair Group, Inc. will perform up to 3 sessions within the quoted price with a complimentary bonus session as needed). If the technician deems that further improvement on the results can be achieved with additional sessions, an hourly rate will be applied (see paragraph 2.11 and 2.12) to treatment sessions exceeding the 3 inclusive sessions.
3.3 Should fading occur after the treatment is considered complete, the Kani Gordon Hair Group will carry out 1 bonus session. The evaluation should ideally be in person with a technician to determine whether additional treatment is required. If the client is unable to attend in person, the clinic will make a remote evaluation only when provided with high resolution photographs. In the case where photographs are not of good enough quality or prove inconclusive, a personal appointment will be required for the evaluation.
If additional treatment is deemed necessary, the session will be scheduled for a later date. If the technician deems that no additional treatment is required, Kani Gordon Hair Group, Inc. reserves the right to refuse to perform further treatment at that time and if within the terms of the guarantee will arrange a subsequent evaluation. Any additional treatment required after the top up will be payable at our hourly rate.
3.4 Any treatment outside of the bonus session from the date of the first session will be chargeable at our hourly rate. Paid sessions can only be reserved by paying a minimum hourly fee in advance. Time spent in excess of one hour, will be chargeable per full hour at the SMP. Kani Gordon Hair Group Salon directly on the day of the session.
3.5 The guarantee is valid for maintenance only therefore any additional work such as but not exclusive to alteration to the hairline shape is payable at our hourly rate.
3.6 The guarantee (as stated in paragraph 3.1 – 3.5) shall be void in such cases where the following has occurred:
- The client has failed to adhere to our aftercare instructions.
- The client has tampered with the SMP procedure whilst undergoing treatment.
- Additional treatment has been carried outside of Kani Gordon Hair Group including hair transplant, scalp pigmentation with another clinic or artist medical treatments or anything else that might have compromised the results.
(4) TREATMENT WITH OTHER PRACTITIONERS
4.1 For those clients wishing to add to existing work performed by an alternative practitioner, the work will be charged at the assessment price. On evaluation, Kani Gordon Hair Group, Inc. reserves the right to refuse treatment to those clients seeking to add to existing work undertaken with an alternative practitioner.
4.2 For those clients who wish to remove and repair work undertaken by an alternative practitioner, we recommend Removery Atlanta Center for this type of work. At this type Kani Gordon Hair Group does not offer removal services.
5.1 The client will be quoted a fee during a personal consultation or by photo analysis. Kani Gordon Hair Group, Inc. will complete the work for that fee.
5.2 Deposits are 1/3 of the treatment cost. If you must cancel your booked service, you have 48 hours to do so. If you choose to cancel, $500 will be kept from your initial deposit.
After 48 hours you do not get a refund, but you can move your time within the same calendar year before you forfeit your deposit completely.
5.3 The balance will be paid on the day of the first session if paying by card or cash. If you have opted in for payment plans via PayPal you will make your payments via their subscription service, an on the day of your service payment will not be needed.
5.4 The client will receive a receipt for each payment.
5.5 We accept: Visa and MasterCard and PayPal online services. Please note we do not accept checks, or bank transfers. Card payments must be accompanied with photographic ID.
5.6 If paying by card on your procedure day, please advise your bank of the payment in advance so that they are aware it is a genuine transaction. Payment must clear prior to treatment commencing, so any issues with blocked transactions may result in the cancellation of your session and the retention of your deposit.
(6) APPOINTMENTS AND CANCELLATIONS
For all consultations, you have a full 48 hours for a full refund. After this time period, the deposit is NON-REFUNDABLE. Appointments may be moved up to 2 times in the same calendar year without penalty to deposit. After this deposit is forfeited.
6.1 When you ask us to schedule treatment for you, we must do several things in advance of your chosen date:
Order and pay for any treatment supplies or sundry items that are required to fulfill your treatment
We must turn down every other client who would like to have treatment on the day and time we have reserved for you
Because of the financial and time commitments we must make, we ask that you be definite about
your desire for treatment and be certain that you have the funds available before asking us to schedule your treatment.
6.2 A 1/3 deposit is required to secure your booking. If you request cancellation of your treatment or are unable to attend for any reason, $500 of your original service booking will be retained as a cancellation charge.
6.3 If you are financing your treatment, please make arrangement before booking our services. If you later cancel your treatment, a calculation will be made accordingly as laid out in article 6.1 to include any direct charges imposed on the clinic by the finance company for the provision of these services.
6.4 Cancellations due to emergency or illness will be assessed on an individual basis. Postponements caused by unforeseen events will be assessed on a case by case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained as a cancellation charge.
6.5 Requests for the Salon to change your treatment date cause major disruption to the provision of our services for other clients. Five working days of notice are required to postpone your booked appointment. This allows sufficient time for the session to be reallocated. If the client does not notify the Kani Gordon Hair Group Salon of the postponement, charges will be incurred as follows:
If the request to change your first treatment date is made less than 5 working days prior to your scheduled treatment, there will be a rescheduling fee equal to the minimum hourly fee to compensate the clinic for the loss of time.
After completing your first treatment, if you request to change any subsequent treatment dates with less than 5 working days of notice before the date we have reserved for you, there will be a rescheduling fee equal to the minimum hourly fee of to compensate the clinic for the loss of time.
After the treatment is considered complete and outside of the 12 month time period from the date of the first session, work will be chargeable at our hourly rate with a one hour minimum fee to be paid in advance. Should you fail to attend or cancel with less than 5 working days’ notice, the hourly fee will be retained as a cancellation charge to compensate the clinic for the loss of time.
6.6 Should you arrive for your treatment session without any means of paying the agreed treatment cost that is due, Kani Gordon Hair Group, Inc. reserves the right to cancel your session. An additional administration fee would be chargeable to reschedule your treatment to an alternative date.
6.7 Treatment sessions do not carry a specific value therefore the treatment quote given to the client covers the treatment in its entirety. Once you have commenced treatment with us, should you decide to discontinue treatment, the Kani Gordon Hair Group Team shall not be liable to reimburse you for any value in whole or in part of sessions not yet undertaken.
6.8 Treatment sessions do not carry a specific value therefore if you have an agreement with Kani Gordon Hair Group to divide your balance in two parts over session 1 and session 2, this is done through our finance company and you will be liable for the full cost of the treatment should you decide to discontinue treatment with a balance still outstanding for your treatment.
6.9 Kani Gordon Hair Group, Inc will not be liable to reimburse/refund in whole or in part against treatments that have already been completed.
6.10 Kani Gordon Hair Group, Inc will endeavour to ensure that your appointment runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your treatment at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your appointment.
6.11 Kani Gordon Hair Group, Inc will not be liable for costs arising from scheduling changes in the provision of our Scalp Micro Pigmentation services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the client relating to time taken off work or loss of potential earnings.
6.12 Due to a high volume of appointments and limited availability, we will not accept last minute appointment additions. For example, if you’ve booked for a haircut that is the only scheduled for 45 minutes, we will not be “squeezing” in a color as well. Nor will be squeezing individuals in between appointments.
6.13 After two no call / no show appointments, you will be hindered to book future appointments with Kani Gordon Hair Group.
6.14 All new appointments require a consultation. There will be a 15 minute grace period for all appointments. The online booking system sends out reminders about your appointment through both email and text message. Please be sure to pay attention to these messages for on-time appointments.
7.1 Kani Gordon Hair Group, Inc is licensed by the local authorities to perform treatments; Scalp Micro Pigmentation and tattooing fall under this category.
8.1 Kani Gordon Hair Group, Inc will ensure adequate sanitary accommodation is available.
8.2 Kani Gordon Hair Group, Inc shall ensure sanitary convenience is clean and in efficient order
8.3 Each treatment room will be equipped with a suitable wash basin with running water.
8.4 All needles used for SMP come sterilized, are single use and are disposed of after use according to local regulations. Needles are never reused or carried from one session to another.
(9) SALON ETIQUETTE AND POLICIES
9.1 Children Policy – Please use the Kani Gordon Hair Group experience as your “personal pampering time. Children are not allowed unless they are receiving services.
9.2 Guest Policy – Due to the nature of the Kani Gordon Hair Group experience that we wish for every customer to have, we are requesting, that there be no additional guest accompanying you while being serviced. The salon space is limited. Anywho does come, will be asked to be seated in the waiting area, outside of the salon suite.
9.3 Pet Policy – The state board of cosmetology and the board of consumer affairs have specific rules and regulations stating that no animals are allowed in a salon at any time. Service dogs with official “service animal” vests and documentation are the only exception to this rule. In the event that you must have a service dog, please notify us in the consultation to discuss if we can accommodate your specific service needs.
(10) VIDEO REVIEW MODEL
10.1 If the client is still red after their last session, they must come back on another date to suit the clinic to do the video testimonial otherwise the full price for the stage of hair loss must be paid. For this reason the client must be flexible with availability.
10.2 If the client can’t or refuses for any reason to do the video testimonial in good faith then the full price for the stage of hair loss would be due.
10.3 The client must follow our guidelines on the video reviews otherwise the full price for that stage of hair loss would be due.
Models for Training
10.4 No negative reviews must be made without first giving Kani Gordon Hair Group the chance to finish the procedure over the 3 or 4 sessions as the first session that the trainee does can not justify the finished result. If Kani Gordon Hair Group are not given the chance to complete the procedure then the full amount for the stage of hair loss must be paid.
10.2 Kani Gordon Hair Group do not allow cancellations for models as it disrupts our schedule and you will not be refunded. We will not reschedule as we struggle to replace models at short notice.
(11) COVID-19 WAIVER OF LIABILITY
In consideration of the risk of injury due to COVID-19 Pandemic, while receiving hair care/cosmetology services, I hereby, myself, my heirs, executors, administrators, assigns, or personals waive any and all services during the COVID-19 Pandemic, and do hereby release and forever discharge KANI GORDON HAIR GROUP SALON located at MY SALON SUITE OF LARK 519 Memorial Drive SE Ste 210 & 211 & 402 Atlanta, GA 30013 and their affiliates managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors, and assigns for any injury including but not limited to illness, damages, death, economical or emotional loss, that I may ensue as a direct result of my receiving hair care/cosmetology/training services during the COVID-19 Pandemic.
I am voluntarily receiving service, and I am receiving services at my own risk during this COVID-19 Pandemic. I agree to indemnify and hold Kani Gordon Hair Group harmless for any injury or damages.
Note: As we continue to serve you with excellence and integrity, it is of great importance to preserve the creative space for the best possible service to be rendered. For each appointment booking, the acceptance of these policies will be required. Please respect these policies and accept our appreciation for your understanding.